Help Centre
cb89 Frequently Asked
Questions
Everything Bangladeshi players need to know about registering, depositing via bKash, Nagad and Rocket, claiming bonuses, playing cricket and slots, and staying safe on the cb89 platform — answered clearly in one place.
Welcome to the cb89 FAQ — your complete reference guide for playing, depositing, and withdrawing on Bangladesh's most trusted online casino and sports betting platform. This page covers 25 of the most common questions our players ask, organised into five clear categories. If your question is not listed here, our 24/7 English-language support team is always available via live chat or at [email protected].
Why cb89
The cb89 Difference
Six reasons Bangladeshi players choose cb89 over every other platform — and why our FAQ reflects real operational transparency.
Instant bKash & Nagad Deposits
cb89 processes bKash and Nagad deposits in 1–5 minutes, around the clock. No queues, no manual verification — your balance is ready before the next over is bowled.
SSL-Secured Transactions
Every deposit, withdrawal, and login on cb89 is protected by 256-bit SSL encryption. Your financial data and personal information are never exposed to third parties.
Cricket-First Betting Platform
cb89 was built with Bangladesh cricket fans in mind. BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals are all covered with deep in-play betting markets.
500+ Premium Slot Titles
From Pragmatic Play megaways to classic NetEnt three-reelers, cb89's slots library covers every style and budget — with new titles added every month.
24/7 Bilingual Support
cb89's support team responds in both English and Bengali, 24 hours a day, 365 days a year. Live chat average response time is under 5 minutes.
Full Mobile Compatibility
No app required — cb89 runs natively in any mobile browser. All features, games, deposits, and withdrawals work seamlessly on Android and iOS devices.
Account & Registration
Creating a cb89 account takes under three minutes. Visit cb89.io, click the registration button, and fill in your username, email address, mobile number, and preferred password. You must confirm that you are 21 years of age or older and agree to the Terms and Conditions before your account is activated. A verification email or SMS is sent immediately after submission.
cb89 requires a government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID) or a valid passport are both accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents can be uploaded directly through the Account Settings panel. Most verifications are completed within 24 hours.
To reset your cb89 password, click "Forgot Password" on the login page and enter the email address linked to your account. A secure password reset link will be sent to that email within a few minutes. Follow the link, set a new password, and log in as normal. If you no longer have access to your registered email, contact [email protected] for manual identity verification and account recovery.
No — cb89 strictly enforces a one-account-per-player policy. Each player may register only one account, tied to a unique email address, mobile number, and payment method. Duplicate accounts are detected during KYC and payment verification and will result in the suspension of all associated accounts. Any balances held in duplicate accounts may be forfeited in line with cb89's Terms and Conditions.
cb89 operates as an offshore online gaming platform and uses 256-bit SSL encryption to protect all player data and financial transactions. The platform is built on a fair-play certified gaming engine, and all games use certified random number generators (RNGs). While online gambling regulation in Bangladesh is evolving, cb89 takes every technical and operational measure to provide a secure and transparent environment for Bangladeshi players.
To permanently close your cb89 account, email [email protected] with the subject line "Account Closure Request — [Your Username]". Our team will process the request within 48 hours, first ensuring any remaining verified balance is returned to your registered payment method. If you are closing your account due to gambling concerns, we encourage you to consider the self-exclusion programme as an alternative — it keeps your options open.
Deposits & Withdrawals
To deposit via bKash on cb89, log in and navigate to the Cashier section, then select bKash as your payment method. Enter the deposit amount (minimum ৳200), and cb89 will display a dedicated bKash merchant number along with a reference code. Open your bKash app, initiate a Send Money or Payment transaction to that number, enter the reference code in the message field, and confirm. Your cb89 balance is credited within 1–5 minutes.
Nagad deposits on cb89 are processed almost instantly — the vast majority credit to your gaming balance within 1 to 3 minutes of a successful transaction. During peak periods such as match days or major tournaments, processing may occasionally take up to 10 minutes. If your deposit has not appeared after 15 minutes, take a screenshot of your Nagad transaction confirmation and contact cb89 live chat support.
The minimum deposit on cb89 is ৳200 for all supported mobile wallet methods, including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or City Bank have a higher minimum of ৳500 due to bank processing requirements. There is no stated maximum single deposit limit sitewide, though individual payment providers may impose their own transaction caps.
To withdraw to Rocket, go to the Cashier section in your cb89 account and select Withdrawal, then choose Rocket as the destination. Enter the amount (minimum ৳500) and your registered Rocket mobile number. Withdrawals require a fully verified account — KYC documents must be approved before any withdrawal is processed. Most Rocket withdrawals are completed within 30 minutes to 4 hours, depending on the time of day.
The minimum withdrawal on cb89 is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals carry a minimum of ৳1,000. There is no withdrawal fee charged by cb89 itself, though your payment provider may apply its own standard transaction charges. Winnings from active bonuses are subject to wagering requirements before they become eligible for withdrawal.
cb89 does not charge any platform-side fees on deposits or withdrawals. All transactions are processed at face value in Bangladeshi Taka (৳). However, bKash, Nagad, Rocket, and bank payment providers each apply their own standard transaction fees as per their published rate cards — these are charged by the provider, not by cb89. Check your mobile wallet's current fee schedule for exact rates before transacting.
Games & Gameplay
During the BPL season, cb89 lists all scheduled Bangladesh Premier League matches on the Cricket section of the platform. Navigate to the Cricket page from the main menu, select the BPL fixture you want to bet on, and choose from available markets — match winner, top batsman, total runs, wickets, and more. Live in-play betting is also available during active matches, with odds updating in real time.
cb89 offers 500+ premium slot titles sourced from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The Slots section is organised by category — new arrivals, jackpot slots, megaways, and classic three-reel games. Popular titles available include Gates of Olympus, Sweet Bonanza, Big Bass Bonanza, and Starburst. All slots are fully optimised for mobile play on both Android and iOS browsers.
Yes — the entire cb89 platform is fully optimised for mobile browsers on both Android and iOS. No app download is required; simply visit cb89.io in your mobile browser and the site adjusts automatically to your screen size. All game categories — cricket betting, live casino, slots, baccarat, and Phoenix Rises — are available on mobile with the same features as the desktop version, including deposits and withdrawals.
RTP percentages on cb89 slots vary by game title and provider. Most slots from Pragmatic Play and NetEnt carry published RTPs in the range of 94% to 97%. The RTP for each game is visible in the game's information panel — tap the (i) icon within the game window to view the published RTP, volatility rating, and minimum/maximum bet. cb89 does not modify provider RTPs; all games run at their original certified rates.
cb89's live casino section features real-time streamed table games including Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, and Live Teen Patti, powered by Evolution Gaming and Ezugi. Games run around the clock with professional dealers and real-time chat. Bet limits vary by table — low-stakes tables start from ৳50 per hand, while VIP tables cater to higher-volume players.
Bonuses & Promotions
cb89 offers a welcome bonus on your first deposit — the current offer is detailed on the Promotions page of your account dashboard after registration. To claim it, make your first qualifying deposit at or above the stated minimum, and the bonus is credited automatically. Welcome bonuses are subject to wagering requirements; you must wager the bonus amount a specified number of times before any bonus-derived winnings can be withdrawn.
A wagering requirement (also called a playthrough requirement) means you must place bets totalling a multiple of your bonus amount before that bonus converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total qualifying bets before the bonus funds can be withdrawn. Wagering contributions vary by game type — slots typically contribute 100%, while table games may contribute less.
Yes — in addition to the welcome offer, cb89 runs regular reload bonuses, free spin promotions tied to featured slot releases, and seasonal offers aligned with events like Eid, Pohela Boishakh, IPL, and the T20 World Cup. Promotional offers are communicated via email, SMS, and the in-platform notification centre. Free spin winnings are subject to standard wagering requirements before withdrawal.
cb89 operates a tiered loyalty programme that rewards consistent play across all game categories. Players accumulate points with every qualifying wager — points can be redeemed for bonus credits, free spins, or cashback at defined rates depending on your loyalty tier. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, and invitations to exclusive tournaments. Full programme details are available in your account dashboard.
Safety & Responsible Gaming
Log in to your cb89 account, navigate to Account Settings, and select the Responsible Gaming section. From there, choose Deposit Limits and set your preferred daily, weekly, or monthly cap in Bangladeshi Taka (৳). Your limit takes effect immediately. Lowering a limit is instant; increasing a limit requires a mandatory 24-hour cooling-off period before it takes effect — this is by design to protect players.
Yes — cb89 offers a full self-exclusion programme free of charge. Players can request exclusion periods of 30 days, 90 days, 180 days, or permanent account closure. During any self-exclusion period, your account is fully locked, all marketing emails and SMS are suspended, and no deposits or bets can be placed. To activate self-exclusion, contact [email protected] with the subject "Self-Exclusion Request — [Your Username]" and our team acts within 24 hours.
The minimum age to register and play on cb89 is 21 years. This applies to all game categories — sports betting, live casino, slots, and all other products on the platform. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a person under 21 years of age is immediately and permanently closed, and the matter is treated with the utmost seriousness.
cb89 customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is via live chat on the website — average response time is 2 to 5 minutes. For non-urgent issues or document submissions, email [email protected] and include your username in the subject line. Support is available in both English and Bengali, so you can write in whichever language you are most comfortable with.
Yes — every game on cb89 powered by Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, Spribe, and Ezugi uses a certified random number generator (RNG) that has been independently tested and verified for fairness. cb89 does not alter or override any game's RNG or published RTP settings. The platform operates on a fair-play certified engine, and outcomes across all slots, table games, and live dealer titles are statistically random and unmanipulated.
Still have a question?
Our support team is online around the clock to help Bangladeshi players with any issue not covered in this FAQ — from account queries and payment delays to bonus clarifications and responsible gaming guidance.
Email us at [email protected] — we reply within 2 hours on average.
Live chat on cb89.io — average response under 5 minutes, 24/7.
Support hours: 24/7, 365 days a year. Bangladesh Standard Time (UTC+6).
English & Bengali Support
Ready to Play on cb89?
Now that your questions are answered, explore the full cb89 platform — from live cricket betting and premium slots to live baccarat and the Phoenix Rises game. Bangladesh's most trusted gaming destination is waiting.